Last Updated: May 2026
1. Introduction
Constant Motion Resiliency (“we,” “us,” or “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you interact with our website, contact us via email, or message us through WhatsApp.
We act as a Data Controller under the UK General Data Protection Regulation (UK GDPR).
2. The Data We Collect
When you contact us, we may collect the following information:
- Identity Data: Your name and business name.
- Contact Data: Your email address and phone number (WhatsApp ID).
- Communication Data: The content of your messages, enquiries, and any documents or manual processes you share for automation analysis.
- Technical Data: Your IP address and metadata related to your interaction with our automated workflows.
- Identity Data: Your name and business name.
- Contact Data: Your email address and phone number (WhatsApp ID).
- Communication Data: The content of your messages, enquiries, and any documents or manual processes you share for automation analysis.
- Technical Data: Your IP address and metadata related to your interaction with our automated workflows.
3. How Your Data is Collected (Automation Disclosure)
We use integrated automation to ensure your enquiries are handled with maximum efficiency. Your data is collected and processed through the following automated channels:
- Interactive Forms: When you enquire about our services, our system may automatically deliver a digital form link to you via WhatsApp or Gmail.
- Workflow Engine (Make.com): Data submitted through these forms is intercepted and processed by Make.com. This "engine" automatically validates, sorts, and routes your information to the appropriate system without manual entry.
- CRM Synchronization: Once processed, your data is automatically synchronized with our AppSheet CRM (hosted on Google Cloud), creating a secure project record for you instantly.
- Automated Email/Chat Logs: Our system automatically archives professional communications to ensure we have an accurate history of your project requirements and manual process analysis.
- Interactive Forms: When you enquire about our services, our system may automatically deliver a digital form link to you via WhatsApp or Gmail.
- Workflow Engine (Make.com): Data submitted through these forms is intercepted and processed by Make.com. This "engine" automatically validates, sorts, and routes your information to the appropriate system without manual entry.
- CRM Synchronization: Once processed, your data is automatically synchronized with our AppSheet CRM (hosted on Google Cloud), creating a secure project record for you instantly.
- Automated Email/Chat Logs: Our system automatically archives professional communications to ensure we have an accurate history of your project requirements and manual process analysis.
4. How We Use Your Data (Data Processing)
To provide an efficient and responsive service, we utilize automated workflows to handle your enquiries. By contacting us, you acknowledge the following processing activities:
- Automated Lead Capture: When you contact us via WhatsApp or Email, our workflow engine (Make.com) automatically extracts relevant information (such as your name, contact details, and the nature of your enquiry).
- Automated Forms: In response to your enquiry, our system may automatically send you a link to a digital form (via WhatsApp or Gmail). This form is used to collect specific project data and documents necessary for our consultation.
- CRM Integration: All information provided via these automated forms is instantly synchronized and stored within our custom CRM (AppSheet, powered by Google Cloud).
- Workflow Tracking: We use these automated sequences to manage project milestones, schedule appointments (via TidyCal), and generate automated invoices.
- Automated Lead Capture: When you contact us via WhatsApp or Email, our workflow engine (Make.com) automatically extracts relevant information (such as your name, contact details, and the nature of your enquiry).
- Automated Forms: In response to your enquiry, our system may automatically send you a link to a digital form (via WhatsApp or Gmail). This form is used to collect specific project data and documents necessary for our consultation.
- CRM Integration: All information provided via these automated forms is instantly synchronized and stored within our custom CRM (AppSheet, powered by Google Cloud).
- Workflow Tracking: We use these automated sequences to manage project milestones, schedule appointments (via TidyCal), and generate automated invoices.
Lawful Basis: We process this data based on Contractual Necessity (to provide the training or system build you requested) and Legitimate Interests (to manage our business operations efficiently).
5. Third-Party Data Processors
To provide our services, we share data with the following trusted providers, all of whom are compliant with UK GDPR standards:
- Meta (WhatsApp Business API): For managing business communications.
- Make.com (Celonis): Our workflow engine used to bridge data between tools.
- Google Cloud (Google Workspace & AppSheet): Where your client files and CRM data are securely stored.
- TidyCal (AppSumo): Used for appointment scheduling.
- Meta (WhatsApp Business API): For managing business communications.
- Make.com (Celonis): Our workflow engine used to bridge data between tools.
- Google Cloud (Google Workspace & AppSheet): Where your client files and CRM data are securely stored.
- TidyCal (AppSumo): Used for appointment scheduling.
6. Data Retention
We keep your personal data only as long as necessary to fulfill the purposes we collected it for, including any legal, accounting, or reporting requirements (typically 6 years for financial/tax records in the UK).
7. Your Legal Rights
Under the UK GDPR, you have the following rights:
- Right to Access: Request a copy of the data we hold about you.
- Right to Rectification: Request that we correct any inaccurate data.
- Right to Erasure: Request that we delete your data (the "Right to be Forgotten").
- Right to Object: You can opt-out of automated communication at any time by replying "STOP" on WhatsApp or emailing us.
- Right to Access: Request a copy of the data we hold about you.
- Right to Rectification: Request that we correct any inaccurate data.
- Right to Erasure: Request that we delete your data (the "Right to be Forgotten").
- Right to Object: You can opt-out of automated communication at any time by replying "STOP" on WhatsApp or emailing us.
8. International Data Transfers
Our operations utilize global infrastructure provided by Meta, Google, and Make.com. As such, your data may be transferred to and stored in the United States. We ensure these transfers are lawful by:
- Adequacy Regulations: Utilizing the UK Extension to the EU-US Data Privacy Framework, which ensures US-based processors meet UK standards.
- Standard Clauses: Where necessary, we rely on the UK International Data Transfer Agreement (IDTA) or the UK Addendum provided by our service providers to guarantee your data rights remain protected regardless of location.
- Adequacy Regulations: Utilizing the UK Extension to the EU-US Data Privacy Framework, which ensures US-based processors meet UK standards.
- Standard Clauses: Where necessary, we rely on the UK International Data Transfer Agreement (IDTA) or the UK Addendum provided by our service providers to guarantee your data rights remain protected regardless of location.
9. Contact Us
For any questions regarding this policy or to exercise your data rights, please contact:
Data Protection Lead: Gaelle Constant
Business Name: Constant Motion Resiliency
Email: constant@motionresiliency.com
Address: London, UK
Data Protection Lead: Gaelle Constant
Business Name: Constant Motion Resiliency
Email: constant@motionresiliency.com
Address: London, UK